About Us

About Us

In the late 1980's we introduced a High-Tech Corrosion Resistant Tubing into our swimming pool heat pumps

Our History

Hot Water Heat Pumps has been operating as a privately owned New Zealand company since its formation by founding Director Don Trigg in 1982. Out of our 13,500 square foot factory in Henderson, Auckland, we’ve built up a solid reputation as a high-quality producer and distributor of heat pump water heaters and water temperature control solutions to residential and commercial customers across New Zealand and abroad.

Hot Water Heat Pumps has a history of timely product innovations, which saw the introduction of high-tech corrosion-resistant tubing within the heat exchanger of its swimming pool heat pump range during the late 1980s. The advancement came after HWHP’s Don Trigg identified a problem with the standard grades of tubing used at the time. These had a tendency to fail when proper pool balance wasn’t maintained, causing considerable damage to the heat pumps refrigeration system.

The company has continued to grow and today, we produce the largest range of swimming pool heat pumps available in New Zealand and export to Chile, Australia, South Africa, USA, Singapore, and the Pacific Islands.


“In the late 1980's we introduced a high-tech corrosion resistant tubing into our swimming pool Heat Pumps”

Our Product Technology

At Hot Water Heat Pumps we’re dedicated to advancing energy efficient Heat Pump technology and its applications. In 1996 we introduced the unique "Performance Plus" ™ brand of swimming pool heat pumps to the New Zealand market using titanium tubing within the heat exchanger of the product. Titanium has proven to be an extremely resistant material to corrosion due to pool water chemistry and provides a level of durability in the product previously unseen.

The reliable performance and superior energy efficiency of our technology has seen our products being used across a wide range of applications. Hot Water Heat Pumps has customers that include residential homeowners, hotel owners, city councils, distributors, commercial pool owners, school pool users and marine farm owners. Whatever the application, we offer considered solutions to please residential, commercial and institutional requirements efficiently and economically.

Our People

Our company’s success is indebted to the participation and commitment of each past and current employee at every step of production including data collection, design, engineering, manufacturing, assembly, delivery and after sales support. As a value-oriented business we understand that it's the people who make a company great and we strive to train, value and reward our team members accordingly.

Our current staff of almost thirty based out in Henderson, Auckland produce over 600 Heat Pumps per year across thirty six different models with the highest standard of service and after sales support.

Our Service

In over 35 years of operation, Hot Water Heat Pumps have developed a reputation for excellence in both commercial and residential water heating heat pump solutions. Our commitment to service and our belief that our customers should have access to the very best water heating technology at highly competitive prices has driven our growth since the beginning. Today, Hot Water Heat Pumps operates a network of over 80 Dealers, offering a broad range of water heating equipment and services that spans residential and commercial water heaters, underfloor heating systems and industrial water heating and chilling solutions.

Hot Water Heat Pumps carries an extensive range of top quality water heating, water cooling and ventilation brands, all backed up with extensive product warranties and quality after sales heat pump servicing.

Our Process

Hot Water Heat Pumps are experts in delivering effective and cost-efficient water heating and cooling systems and solutions. From residential pool and spa heating solutions to large-scale commercial and industrial projects, we have the knowledge, experience, and skills to deliver you the best outcomes for your project with a minimum of disruption.

We understand that every project is different and we’re here to help you get the best result from your water heating project. Our Team of water heating specialist will work with you to carefully understand your requirements and advise on the best water heating products and solutions for you. Our business processes are flexible and transparent and we cater for a wide range or project sizes and budgets, including large commercial projects where detailed consultation and planning are key.

If you would like more information or to talk to a water heating specialist, contact us today to discuss your project. You can expect a high quality of service, transparency on project and product costs, top quality heat pump brands and excellent pre-sales and aftersales customer service.

Contact us today to discuss your water heating project or get a quote.